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"I would like to compliment you and your company for your excellent service on the analysis of my family’s DNA profiles. The initial analysis was carried out by another company and we found the results confusing and left us with more questions than answers. This caused us much disquiet and resulted in the contact with your company. In saying this, it was a complicated and emotional matter involving seven siblings and one possible parent.
Your initial communication with us provided us with a clear understanding of the processes and the results that could be expected. The following re-analysis report was easily understandable and provided us with a clear and definitive assessment of our family relationships.
Not only was your report excellent, but the response times from my first contact and follow up communications were compassionate and timely, we knew at all times what stage the analysis was at. Even after the results were received, the follow up phone call to see if we were satisfied and if any more could be done for us was appreciated. In short your customer service was outstanding."
V.M., Sydney, NSW
21 September 2015
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"I recently used Paternity Testing Australia to confirm the identity of my birth father after searching for him for over 20 years.
I spoke directly with Nick about the testing procedure and he was not only informative but very supportive and understanding. Nick had no problem with me calling frequently to find out the status of my test and got in touch with me at the exact time he said he would, to give me the results.
Paternity Testing Australia have enabled me to put the final pieces of the puzzle of my life together and the outcome has been completely mind blowing. I have gone from being a 41 year old only child to someone with 6 siblings and an amazingly awesome biological father, all of whom are thrilled to have my children and I in their lives.
Thank you Nick and PTA for all your kindness, understanding and support during this incredible journey. I could not recommend you more highly."
K.G., Gisborne, Victoria
22 September 2015
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"I would like to thank the team at Paternity Testing Australia for the prompt and effective service. I can't be more appreciative of your work. You guys gave me the best news of my life and the fact you went out of your way Nick to attend the lab on a public holiday to get my test results back to me before the weekend really shows how committed your team is to your work. I couldn't be more pleased with the process and again I would like to thank you for your service."
V.J., Perth, Western Australia
2 October 2015
“I would just like to thank you for helping with a peace of mind paternity test. Once payment was made the testing kit was sent to us for completion. The test was easy to complete, forms filled out and put back into the post. Then it was just a short waiting time to get the results.
I would recommend your services to anyone who like me as a Grandparent, or a father like my son, wanted peace of mind that the child was actually theirs.
Once again, thank you for your help with the paternity test.”
K.C., Sydney, NSW
30 October 2015
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(03) 8418 8080
